TY  - BOOK
AU  - Hayes,John
TI  - The theory and practice of change management / 
SN  - 9781352001235
U1  - 658.406 23
PY  - 2018///
CY  - Basingstoke, Hampshire
PB  - Palgrave Macmillan
KW  - Organizational change
KW  - Organizational effectiveness
N1  - Previous edition: 2014; Includes bibliographical references and indexes; Part I Managing change: a process perspective --  Process models of change -- Leading change: a process perspective --  Part II Recognizing the need for change and starting --  the change process -- Patterns of change -- Recognizing a need or opportunity for change -- Starting the change -- Building change relationships   Part III Diagnosing what needs to be changed -- Diagnosis -- Gathering and interpreting information –   Part IV Leading and managing the people issues -- The role of leadership in change management -- Power, politics and stakeholder management -- Responsible change management: an ethical approach -- Managing context to promote ethical practice -- Communicating change -- Motivating others to change -- Supporting others through change  --   Part V Planning and preparing for change --  Shaping implementation strategies--  Developing a change plan--  Types of intervention--  Action research--  Appreciative inquiry--  Training and development--  High performance management --  Business process re-engineering --  Lean--  Culture profiling --  Value innovation --  Selecting interventions--  Part VI Implementing change and reviewing progress -- Implementing change -- Reviewing and keeping the change on track --  Part VII Sustaining change -- Making change stick -- Spreading change --   Part VIII Learning -- Change managers learning from their own experience -- Facilitating collective learning -- Pulling it all together: a concluding case study
N2  - "Provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book’s unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of ‘Change Tools’ that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide, and video interviews with experienced change practitioners, who share their insights on key topics."--
ER  -