TY  - BOOK
AU  - Barnett,Sandra
AU  - O'Rourke,Susan
TI  - Communication : : organisation and innovation / 
SN  - 9781442541535 (pbk.)
U1  - 658.45 23
PY  - 2011///
CY  - Auckland, N.Z.
PB  - Pearson
KW  - Communication
N1  - Includes bibliographical references and index; Section One; Communication theory and processes in business --; 1; Communication in the workplace --; 2; Communication theory --; 3; Barriers to communication --; Section Two; Intrapersonal communication --; 4; Self-concept --; 5; Perception --; 6; Culture and communication --; Section Three; Interpersonal communication --; 7; The basics of face-to-face communication --; 8; Verbal and non-verbal communication --; 9; Listening --; 10; Interviews and giving and receiving feedback --; 11; Assertiveness and managing differences --; 12; Negotiation --; Section Four; Oral presentations and business writing --; 13; Oral presentations --; 14; Principles of business writing --; 15; E-mails --; 16; Letters --; 17; Reports --; Section Five; Organisational communication and culture --; 18; Processes, cultures and organisation goals --; 19; Group dynamics --; 20; Managing meetings --; 21; Knowledge and information management --; 22; Information and communication technologies --; 23; Legal issues
N2  - "Effective communication is at the heart of any successful human endeavour. This timely new edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today's fast-changing business world. Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking. Key topics and their effect on communication that are addressed in this latest edition include: Social media Global recession International and crosscultural communication in New Zealand and globally Ethics, sustainability and accountability."--Publisher's website
ER  -