The theory and practice of change management / John Hayes.Material type: BookPublisher: Basingstoke, Hampshire : Palgrave Macmillan, 2018.Copyright date: ©2018Edition: Fifth edition.Description: xxxii, 529 pages : colour illustrations ; 26 cm.Content type: text | still image Media type: unmediated Carrier type: volumeISBN: 9781352001235Subject(s): Organizational change | Organizational effectiveness
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Previous edition: 2014.
Includes bibliographical references and indexes.
Part I Managing change: a process perspective -- Process models of change -- Leading change: a process perspective -- Part II Recognizing the need for change and starting -- the change process -- Patterns of change -- Recognizing a need or opportunity for change -- Starting the change -- Building change relationships Part III Diagnosing what needs to be changed -- Diagnosis -- Gathering and interpreting information – Part IV Leading and managing the people issues -- The role of leadership in change management -- Power, politics and stakeholder management -- Responsible change management: an ethical approach -- Managing context to promote ethical practice -- Communicating change -- Motivating others to change -- Supporting others through change -- Part V Planning and preparing for change -- Shaping implementation strategies-- Developing a change plan-- Types of intervention-- Action research-- Appreciative inquiry-- Training and development-- High performance management -- Business process re-engineering -- Lean-- Culture profiling -- Value innovation -- Selecting interventions-- Part VI Implementing change and reviewing progress -- Implementing change -- Reviewing and keeping the change on track -- Part VII Sustaining change -- Making change stick -- Spreading change -- Part VIII Learning -- Change managers learning from their own experience -- Facilitating collective learning -- Pulling it all together: a concluding case study.
"Provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book’s unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of ‘Change Tools’ that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide, and video interviews with experienced change practitioners, who share their insights on key topics."-- provided by publisher.