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Communication : organisation and innovation / by Sandra Barnett and Susan O'Rourke .

By: Barnett, Sandra.
Contributor(s): O'Rourke, Susan.
Material type: materialTypeLabelBookPublisher: Auckland, N.Z. : Pearson, c2011Edition: 3rd ed.Description: v, 394 p. : ill. ; 24 cm.ISBN: 9781442541535 (pbk.)Subject(s): Communication
Contents:
Communication theory and processes in business -- Communication in the workplace -- Communication theory -- Barriers to communication -- Intrapersonal communication -- Self-concept -- Perception -- Culture and communication -- Interpersonal communication -- The basics of face-to-face communication -- Verbal and non-verbal communication -- Listening -- Interviews and giving and receiving feedback -- Assertiveness and managing differences -- Negotiation -- Oral presentations and business writing -- Oral presentations -- Principles of business writing -- E-mails -- Letters -- Reports -- Organisational communication and culture -- Processes, cultures and organisation goals -- Group dynamics -- Managing meetings -- Knowledge and information management -- Information and communication technologies -- Legal issues.
Summary: "Effective communication is at the heart of any successful human endeavour. This timely new edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today's fast-changing business world. Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking. Key topics and their effect on communication that are addressed in this latest edition include: Social media Global recession International and crosscultural communication in New Zealand and globally Ethics, sustainability and accountability."--Publisher's website.
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Communication for Managers

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Includes bibliographical references and index.

Section One. Communication theory and processes in business -- 1. Communication in the workplace -- 2. Communication theory -- 3. Barriers to communication -- Section Two. Intrapersonal communication -- 4. Self-concept -- 5. Perception -- 6. Culture and communication -- Section Three. Interpersonal communication -- 7. The basics of face-to-face communication -- 8. Verbal and non-verbal communication -- 9. Listening -- 10. Interviews and giving and receiving feedback -- 11. Assertiveness and managing differences -- 12. Negotiation -- Section Four. Oral presentations and business writing -- 13. Oral presentations -- 14. Principles of business writing -- 15. E-mails -- 16. Letters -- 17. Reports -- Section Five. Organisational communication and culture -- 18. Processes, cultures and organisation goals -- 19. Group dynamics -- 20. Managing meetings -- 21. Knowledge and information management -- 22. Information and communication technologies -- 23. Legal issues.

"Effective communication is at the heart of any successful human endeavour. This timely new edition of the highly successful Communication: Organisation and Innovation shows how innovative methods of communication teaching and learning can benefit and strengthen all organisations, especially in today's fast-changing business world. Control (organisation) and change (innovation) are two concepts that are inherent in the notion of communication. Communication is an innovative, dynamic, ever-changing, risk-taking and adaptive process that generates new relationships, new growth and new ways of thinking. Key topics and their effect on communication that are addressed in this latest edition include: Social media Global recession International and crosscultural communication in New Zealand and globally Ethics, sustainability and accountability."--Publisher's website.

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